skip to main content
Customer Service Task Force
Related Documents:
Customer Service Task Force Nominations
Wilson Times Article on Walkthroughs
Wilson Times Article on Grati-tours
Additional Pages:
Customer Service Tips



The Wilson County Schools Customer Service Task Force is comprised of WCS staff, community members and business leaders who are dedicated to improving the district's internal and external customer service initiatives for all stakeholders. The group meets monthly to discuss new programs for improving internal and external climate and how to enhance existing initiatives. 

To collaborate with customer service and business experts to share best practices and strategies for enhancing the school district’s internal and external efforts


Wilson County Schools Employees 

  • Amber Lynch, public relations director
  • Ashley Davis, New Hope Elementary
  • Corey Walker, principal, Lee Woodard Elementary
  • Cynthia Hardy, teacher
  • Debra Simons, curriculum instructional coordinator
  • Eric Davis, chief operations officer
  • Esperanza Chavez, teacher, Rock Ridge Elementary
  • George Drawhorn, administrator, Daniels Learning Center
  • Harrison Lamm, teacher, Springfield Middle
  • Hope Whitley, WCS Teacher of the Year 
  • Jana Winders, teacher, Lucama Elementary
  • Janet Winstead, teacher, Beddingfield High
  • Joan Malone, Winstead Elementary
  • Katherine Taylor, media, Forest Hills Middle
  • Katrina Cobb, teacher
  • Laura Nelson, teacher, Hearne Elementary
  • Pattie Barnes, principal, Springfield Elementary
  • Rick Walthall, executive director of human resource services
  • Sara Gutierrez, teacher, Elm City Middle
  • Valerie Budd, principal, Speight Middle

Outside Agencies

  • Ashley Barnes, Parent
  • Jacky Adkins, Manpower Group
  • Jocelyn Drawhorn, Next Up Media
  • Joe Marks, Pizza Inn
  • Lynne White, Wesley Shelter
  • Maria Rivera-Rivera, parent
  • Mary Mallory, Wilson County Department of Social Services
  • Morkos Youssef, Brewmasters
  • Rhonda Nixon, parent/Mary Kay
  • Ron Hunt, Wilson County Manager's Office
  • Vincent Lively, Farm Bureau

Check out these customer service tips!!

Belk Video - Customer Service
Copyright © 2018 Wilson County Schools SCHOOLinSITES Logo
Wilson County Schools does not discriminate on the basis of race, color, national origin, sex, disability, marital or parental status, in admission, to access, to treatment in its programs and activities. This website endeavors to comply with best practices and standards defined by Section 508 of the U.S. Rehabilitation Act. If you are having accessibility concerns, please contact us at 252-399-7712