Bus Transportation » Frequently Asked Questions

Frequently Asked Questions





How do I know which school my child will attend?

To find out the school in your attendance zone, visit this link WebQuery School Zones or call the Bus Garage at (252) 399-7838.

How do I find out my child’s bus stop information, including bus number and stop times? 

You should contact the school your child attends for this information. 

My child is not assigned to a bus.  How do I get my child assigned to a bus and how long will it take?

You should contact the school your child will be attending, and they will assist you in completing a Bus Assignment Slip to send to the TIMS Department. It should take no more than two business days, depending on the assignment requested.


Can I request a different bus than the one my child is assigned to?
In order for a child to ride a bus other than the one he/she is assigned to, a special assignment must be made by the principal. Parents need to meet with the principal and fill out this form - Special Bus Assignment.

We have moved and I need to change my child’s address.  

Contact the school your child attends for assistance and to complete the necessary paperwork.


How far can I expect my child to walk to the bus stop?

State Board Policy states that stops should be no closer than .2 of a mile.


My child’s bus has not shown up and/or is consistently late. Who can I call?

You should contact the school your child attends for this information. 


The bus did not show up on time for my child. How long should he or she wait at the stop?

Your child should arrive at the stop at least ten minutes before the regular arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes extreme, please call your assigned school.


Can my child stay inside the house until the bus arrives at the bus stop each morning?

It is the parent’s responsibility to have the students at the designated bus stop waiting for the bus.


Can my child be picked up or dropped off at a daycare or place of business?

No. We do not make stops at daycares or places of business.


What do I do if I need my child to be picked up or dropped off temporarily at another location other than their assigned stop?

 Stop location must be a current stop. You need to fill out a Special School Bus Assignment form at your child’s assigned school.


Can school buses travel on private streets?

School buses can only travel on state-maintained roads or currently approved subdivisions.


Is transportation provided for students who do not live in the attendance area for the school they attend?

No. If your child attends school out of district, transportation is not provided.


Who do I contact regarding a discipline issue concerning my child while on the school bus?

Contact the bus coordinator or principal at your child’s school.


Why are buses sometimes late?

School bus drivers can have the same reasons as motorists for being late. Traffic delays, trains, weather conditions, accidents or driver’s illness are just a few reasons. School buses also have mechanical breakdowns or “no starts” that cause delays in picking students up on time. In cases where the regularly assigned bus or driver is unable to pick up students, a separate bus and driver are dispatched to pick up the students as quickly as possible.


Why do schools have different bell schedules?

In order to maximize the use of our school bus fleet and to provide a more efficient operation with as few buses as possible, schools are put into distinctly different time schedules.


I am a bus driver. How do I report a car passing me illegally?

Download this document - Illegal Passing of a School Bus Form


Where can I learn more about school bus safety?



Where can I learn more about the North Carolina School Bus Stop Law? 



Where can I find more information about crossing procedures for boarding and exiting a school bus? 
Crossing Procedures for NC School Bus Drivers
Crossing Procedures for Boarding and Exiting the School Bus (English)

Crossing Procedures for Boarding and Exiting the School Bus (Spanish)